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User Experience Design

Account redesign update: let us know what you think of the latest design

May 8, 2014 | TPL Staff | Comments (12)

A whiteboard sketch of a proposed design for the account summaryPost Updated May 9, 2014:

Whoa! you guys have eagle eyes. We've looked at this a lot so your fresh perspective is fantastic. Commenters: you're all quite right, highlighting holds in the navigation was a mistake and I've updated a new version to correct that. The previous summary screen you commented on is right here for your reference.

Back in January, we asked for your input on an early mockup of a new design for the account summary screen. You gave us so much great feedback, we went right back to the drawing board – literally! We did a bunch of whiteboard sketching to help us move towards a revised concept.

The main point we took from your comments was that the summary should focus on its core purpose: letting you see the current state of your checkouts, holds, and charges at a glance.

But there's more! We've been doing a lot of technical work since January. Our primary goals for this project are to make a great experience for customers and also to create a platform that moves the library forward so it can deliver more of what you want, like borrowing history and lists.

A lot of new technical bits under the hood are being put together, and all on top of some newly minted servers. We're building out the new account using Ruby on Rails and are implementing a number of tools to make ongoing development a lot easier and more efficient (MavenJenkins, Capistrano, Git). It's quite a number of platform changes and we're happy to elaborate on this If you want to know more, so use the comments below and let us know.

So without further ado…we invite you to take a look at the newest summary design. Tell us what you think in the comments below.

 

Library Account Summary Page Design 2014-05

Come preview our mobile account design at Bloor/Gladstone - Friday, Dec. 6

December 5, 2013 | Sandra | Comments (1)

Usability-testing-2013-11-22

We're continuing our testing of the redesigned account section of the TPL website. We've made some more changes based on feedback from participants in our Website Advisory Group.

We'd like to invite anyone interested in this project to drop by and visit us Friday, December 6, between 9:30 a.m. and 4 p.m. at Bloor/Gladstone branch, where we'll be available to show you the prototype and get your input.

See you there!

Staff from the Toronto Public Library's eServices team talk about recent changes, future plans and ideas and issues you raise about the library's online and mobile services.


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