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August 2010

Some websites unavailability this morning

August 24, 2010 | Alan H. | Comments (10)

We are making some changes to our network this morning as part of the continuing transition to the new website.  You may experience unavailability, slowness or other issues with the old website, the new website, the catalogue or other Toronto Public Library web presence during this time.  We apologize for the inconvenience and hope to have the work finished quickly.

We'll keep this post updated as needed with information.

8:36 AM: Work is still going on.  If you're looking for holds/account information/book search, you can still use the old catalogue at http://oldcatalogue.torontopubliclibrary.ca

9:54 AM: Most services are back and functioning on the main website.  The "new" website many of you have been using at the "beta" address is now the main site.  A few outstanding issues are being worked on.  We'll keep you updated, and thanks again for your patience during this transition.

10:38 AM: We're experiencing some issues with our underlying catalogue software.  Book searches will work on the main website, but account-related functions like placing a hold are unavailable (you may receive a message saying your library card and/or PIN number are invalid when attempting to use these functions, even if they are valid).  We are working to resolve this as quickly as possible.

10:52 AM: Catalogue issues described in the previous update now appear to be resolved.  Again, thanks for your patience.

Website slowness today (Tuesday, August 3)

August 3, 2010 | TPL Staff | Comments (3)

We're currently experiencing issues with all of our online services. You may not be able to sign in to access your account or place holds, or you may find the site very slow. We're working to fix the issues as quickly as possible. Sorry for the inconvenience.

Staff from the Toronto Public Library's eServices team talk about recent changes, future plans and ideas and issues you raise about the library's online and mobile services.


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