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September 2009

**Updated** Website Is Not Online

September 14, 2009 | TPL Staff | Comments (4)

Just a quick note to let you know that starting around 2 PM today, the Library's internet connection stopped working. This means you cannot get to our website or catalogue and check your account, place holds or find the hours of branches.

We're working with our internet service provider to get our services back on-line as soon as possible. Thank you for your patience.

*UPDATE* - we came back online just before midnight.

We're back and we have good news

September 7, 2009 | TPL Staff | Comments (5)

Hello Everyone,

There's been a communications lull from us although a lot has been going on over the summer. Our WI-FI expansion continued. We're now up to 44 branches with wireless and expect all branches to be outfitted early next year.

The Library launched its new and fabulous event space, The Bram & Bluma Appel Salon at the Toronto Reference Library. Be sure to check out its amazing fall line-up and consider the salon as a venue for your next event.

And lastly, Toronto's first TED event will be held Thursday September 10th at the Theatre Passe Muraille.  If you're lucky enough to have tickets - enjoy!  If you're not and want to be part of the event, join us and watch the live webcast of TEDxTO at the Reference Library.

Brief update on the website redesign and new search engine

You may have read a few posts last spring about our new search engine and faceted searching. We continued our heads-down work on this through the summer and have made a lot of progress. We will be alpha testing in the next few weeks and look forward to getting direct customer feedback and being able to share more with you on this so stay tuned.

Good news

We have something good and new to report. Something many of you had commented/complained about since the new web catalogue was launched last year.  If you haven't already noticed, we've fixed the bug of clicking Your Account and after login, going to the search page.  We are pleased (and delighted! and overjoyed!) to finally report that this is no longer the case.

You now go directly to Your Account after logging in when you select Your Account.

A special thanks to our IT group who put many minds to this seemingly simple, yet surprising complex issue over the last year.

I want to thank you all for continuing to tell us what you think and please know that your thoughts and helpful suggestions have not disappeared into the ether or the recycling bin. We greatly value your contributions to our thinking and look forward to an ongoing lively and useful exchange of ideas.

Staff from the Toronto Public Library's eServices team talk about recent changes, future plans and ideas and issues you raise about the library's online and mobile services.

What the Web Team is reading on the web