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November 2008

What's happening with the library catalogue?

November 17, 2008 | Sandra | Comments (4)

Good news! We’re getting ready to launch a Beta version of the catalogue with a number of improvements you’ve been asking for. Among the changes:

  • A cleaner design that makes it easier to find the information you’re looking for
  • An easy way to bookmark or link to items that interest you
  • A separate section in your account for holds that are ready for pickup
  • A list of any holds you missed picking up, so that you can easily place the holds again
  • An easier way to make your holds Active or Inactive

In this case, Beta means “NOT LIVE.” We would have liked to let you test the new system on your existing holds and account, but unfortunately we weren’t able to set it up that way.

The Beta site will give you a snapshot of your account as it was in early November. You’ll be able to place holds, renew items, and make other changes, but any actions you take will be for test purposes only and will not affect your live account.

Participation in the Beta test will be by invitation only (our Beta site is in a test environment that can only handle a limited number of simultaneous users). If you’d like to help us with Beta testing, send your email address to webteam@torontopubliclibrary.ca. We’ll be sending out more information, including the Beta test URL, later this week.

Thanks for your continued feedback.

Welcome to the web team blog.

November 14, 2008 | Dara Renton | Comments (18)

Welcome to the Web Team's first blog post. In this blog we'll talk with you about what the Toronto Public Library is doing and planning online. This includes our library catalogue, websites, and all our online and interactive services. We know that by talking with you we'll learn more about what you want and expect and we're excited to engage with you in this important conversation.

This blog will have contributors from all facets of our web team and will cover many topics including design, usability, accessibility, technology and the Internet at large. We want to be open and accountable to you, our customers. It’s OK to criticize the library’s website in your comments and ask challenging questions. We also welcome suggestions for topics you think this blog should cover.

Comments provided will be read before a decision is made about whether or not to publish them. We want to include as many comments as possible, but we won't publish comments that are abusive, offensive, or way off-topic.

It's worth noting that leaving a comment on this blog does not replace or represent the Library's official customer service. To make an official request, comment or complaint, please use the online form or call Answerline at 416-393-7131.

And so with out further ado, we're now open for discussion! What do you have to say?

Staff from the Toronto Public Library's eServices team talk about recent changes, future plans and ideas and issues you raise about the library's online and mobile services.


What the Web Team is reading on the web