Library Services Update: Wednesday, November 29
October 28, 2023, Toronto Public Library was the victim of a cybersecurity attack. While library branches have remained open, some library services are unavailable.
Over the past several weeks, TPL staff, along with third-party experts, have been working around the clock to restore our systems and enhance network security. This work involves ensuring the security and integrity of each system before bringing it back online.
Given the complexity and magnitude of this task involving TPL’s data centre and computers across 100 library branches, and the interconnectivity of our systems, we anticipate the restoration of library services will take several more weeks. Access to services will be restored gradually beginning in January, with priority given to the reinstatement of tpl.ca and public computing services.
We recognize that this is a long period of time without full library services, but this is considered an aggressive timeframe within the context of such an attack and the experience of other institutions in similar circumstances.
We also understand the frustration and disruption caused by this prolonged delay and are grateful for the support we’ve received. We appreciate your patience and understanding while we do everything we can to restore our services as quickly as possible.
To help you navigate services while our website is unavailable, we've compiled a list of frequently asked questions.
Additionally, you can contact us at [email protected] for further assistance.
Board Meeting: Monday, December 4
A meeting of the Toronto Public Library Board is scheduled for Monday, December 4, 2023 at 6:00 p.m. It is taking place in the Boardroom at Toronto Reference Library (789 Yonge Street) and via WebEx.
How to join
Members of the public may access the meeting via WebEx through the following link:
Once logged in, click on the audio button to either listen to the call on your computer or have the system dial you back.
You may also access the meeting through telephone by dialing 416-216-5643 and using the access code: 233 416 33294
This meeting will be presented with closed captioning. To view the captions, use the following link:
A caption viewer will open in a new window or tab. You can adjust the display settings in the toolbar at the top of the page. The captions will appear when the meeting starts.