TPL Maintenance

Toronto Public Library Website Update

Cybersecurity Update | What's Available | What's Not Available | Online Services | Live & Online Programs | FAQ | Contact Us | Board Meeting: Monday, December 4

Library Services Update: Wednesday, November 29

October 28, 2023, Toronto Public Library was the victim of a cybersecurity attack. While library branches have remained open, some library services are unavailable.

Over the past several weeks, TPL staff, along with third-party experts, have been working around the clock to restore our systems and enhance network security. This work involves ensuring the security and integrity of each system before bringing it back online.

Given the complexity and magnitude of this task involving TPL’s data centre and computers across 100 library branches, and the interconnectivity of our systems, we anticipate the restoration of library services will take several more weeks. Access to services will be restored gradually beginning in January, with priority given to the reinstatement of tpl.ca and public computing services.

We recognize that this is a long period of time without full library services, but this is considered an aggressive timeframe within the context of such an attack and the experience of other institutions in similar circumstances.

We also understand the frustration and disruption caused by this prolonged delay and are grateful for the support we’ve received. We appreciate your patience and understanding while we do everything we can to restore our services as quickly as possible.

To help you navigate services while our website is unavailable, we've compiled a list of frequently asked questions.

Additionally, you can contact us at [email protected] for further assistance. 

 

Board Meeting: Monday, December 4

A meeting of the Toronto Public Library Board is scheduled for Monday, December 4, 2023 at 6:00 p.m. It is taking place in the Boardroom at Toronto Reference Library (789 Yonge Street) and via WebEx.

Agenda

View the agenda and related Board reports for this meeting (PDF)

How to join

Members of the public may access the meeting via WebEx through the following link:

  • Join the meeting

Once logged in, click on the audio button to either listen to the call on your computer or have the system dial you back.

You may also access the meeting through telephone by dialing 416-216-5643 and using the access code: 233 416 33294

Closed captioning

This meeting will be presented with closed captioning. To view the captions, use the following link:

  • View closed captioning

A caption viewer will open in a new window or tab. You can adjust the display settings in the toolbar at the top of the page. The captions will appear when the meeting starts.

 

What's Available

  • Library branches are open as scheduled
  • Wi-Fi
  • Materials can be borrowed, returned or renewed
  • Online services (list below)
  • Most in-branch programs (check with your branch to confirm); plus, discover these ongoing program series:
    - On Civil Society
    - Salon Series

What’s At Stake?

Looking for tpl.ca/atstake? Learn more about TPL’s intellectual freedom series.

 

What's Not Available

  • tpl.ca and online personal accounts
  • Public computers
  • Printing
  • tpl:map passes
  • Some digital collections, including Cantook Station, LinkedIn Learning and O'Reilly Learning
  • Placing, suspending or managing holds
  • Renewing library cards (but library cards won't expire during this time)
  • Self-service hours at Swansea and Todmorden Room branches

To help you navigate services while our website is unavailable, we've compiled a list of frequently asked questions. You can also contact us at [email protected].

Access available online services
TPL Websites
Digital Archive
Digital Archive Ontario
Ready for Reading
TPL Kids

Books, Movies, Magazines, Music and Newspapers
Audio Drama: The L.A. Theatre Works Collection
BBC Literary Adaptations in Video
BiblioBoard
Flipster
Hoopla
Kanopy 
Medici.tv
National Theatre Collection
Naxos Music Library (Classical)
Naxos Music Library (Jazz)
Naxos Music Library (World)
New York Times (temporarily available through PressReader)

OverDrive eBooks and Audiobooks
PressReader (Includes the Toronto Star, Toronto Sun and the Wall Street Journal)
The Royal Shakespeare Company Collection
Theatre in Video

Databases, Research and eLearning
Academic OneFile
Biography in Context
Brainfuse
Britannica Library Edition
Business Source Complete
Canada in Context
Canadiana Héritage
Canadiana Online
Canadian Business and Current Affairs (CBCA)
Canadian Newsstream
Canadian Periodical Index (CPI.Q)
CBC Corner
ChiltonLibrary
Consumer Reports
Directory of Open Access Journals
Encyclopaedia Universalis (French)
Fold3 Library Edition
Gale Courses
Gale Directory Library
Gale eBooks
Gale Literature
Gale OneFile: News
Globe and Mail Historical Newspaper Archive
HeritageQuest Online
LawDepot
Mango Languages New users should choose Use Mango as a Guest.
NoveList Plus
NoveList K-8 Plus
Oxford English Dictionary Select the profile icon, then "Sign in with library card." Enter 'Toronto Public Library' and your card number.
Oxford Reference eBooks Select "Sign in with your library card", not "Sign in via your institution."
Performance Design Archive Online
Road to IELTS Academic
Road to IELTS General Training
Sage Video Search for "Toronto Public Library (Canada)" then select "Barcode/Library card #". Enter your library card number.
Scott's Business Directories Online
Tense Buster
Theatre in Context Collection
Toronto Star Historical Newspaper Archive
Value Line

Register for upcoming Live & Online programs and watch past TPL events on demand:
TPL Culture on Crowdcast
TPL Programs on Crowdcast
TPL Teens on Crowdcast
TPL Kids on Crowdcast
TPL Innovation on Crowdcast
TPL on YouTube
TPL Teens on YouTube


Listen to TPL podcasts:
Shelve Under
Live Mic: Best of TPL Conversations
Writers Off the Page: 40 Years of TIFA

Frequently Asked Questions
Cybersecurity Incident (PDF)
Library Services

Contact Us
For questions about library service:
[email protected] 


For questions about cybersecurity incident:
Current and former employees: [email protected]

Customers: [email protected]

Connect with us on social media:
X @torontolibrary
Facebook @torontopubliclibrary
Instagram @torontolibrary