Following a cybersecurity attack, Toronto Public Library branches remain open but certain services are unavailable. Read a library service update that includes more information on timelines for restoring services starting later in January 2024.
To help you navigate our services while we work to restore our website to full functionality, we’ve compiled a list of frequently asked questions.
We also have more information on the cybersecurity incident, including information on stolen data and next steps.
Additionally, you can contact us at [email protected].
What's available
- Library branches are open as scheduled
- Wi-Fi
- Materials can be borrowed, returned or renewed
- Online services (list below)
- New library cards (available in-branch only with valid ID that includes name and current address)
- In branch programs
What's not available
- tpl.ca and online personal accounts
- Public computers
- Printing
- tpl:map Passes
- Ontario Parks Passes
- Some digital collections, including Cantook Station, LinkedIn Learning and O'Reilly Learning
- Placing, suspending or managing holds
- Renewing library cards (but library cards won't expire during this time)
- Self-service hours at Swansea and Todmorden Room branches
- Digital Archive
- Digital Archive Ontario
Access available online services
TPL Websites
Books, Movies, Magazines, Music and Newspapers
Due to network repair work, there may be interruptions to borrowing through Hoopla and Kanopy on Tuesday, January 16 from 8:30 am to 1 p.m.- Audio Drama: The L.A. Theatre Works Collection
- BBC Literary Adaptations in Video
- BiblioBoard
- Flipster
- Hoopla
- Kanopy
- Medici.tv
- National Theatre Collection
- Naxos Music Library (Classical)
- Naxos Music Library (Jazz)
- Naxos Music Library (World)
- OverDrive eBooks, Audiobooks and Magazines
- PressReader
- Includes the New York Times, Toronto Star, Toronto Sun and Wall Street Journal.
- The Royal Shakespeare Company Collection
- Theatre in Video
Databases, Research and eLearning
- Academic OneFile
- Biography in Context
- Brainfuse
- Britannica Library Edition
- Business Source Complete
- Canada in Context
- Canadiana Héritage
- Canadiana Online
- Canadian Business and Current Affairs (CBCA)
- Canadian Newsstream
- Canadian Periodical Index (CPI.Q)
- CBC Corner
- ChiltonLibrary
- City Directories of Toronto
- Consumer Reports
- Directory of Open Access Journals
- Encyclopaedia Universalis (French)
- Fold3 Library Edition
- Gale Courses
- Gale Directory Library
- Gale eBooks
- Gale Literature
- Gale OneFile: News
- Globe and Mail Historical Newspaper Archive
- HeritageQuest Online
- LawDepot
- Let's Learn Tech
- Mango Languages
- New users should choose Use Mango as a Guest.
- NoveList Plus
- NoveList K-8 Plus
- Oxford English Dictionary
- Select the profile icon, then "Sign in with library card."
- Enter 'Toronto Public Library' and your card number.
- Oxford Reference eBooks
- Select "Sign in with your library card", not "Sign in via your institution."
- Performance Design Archive Online
- Road to IELTS Academic
- Road to IELTS General Training
- Sage Video
- Search for "Toronto Public Library (Canada)" then select "Barcode/Library card#".
- Enter your library card number.
- Scott's Business Directories Online
- Tense Buster
- Theatre in Context Collection
- Toronto Star Historical Newspaper Archive
- Value Line
Register for upcoming Live & Online programs and watch past TPL events on demand:
- TPL Culture on Crowdcast
- TPL Programs on Crowdcast
- TPL Teens on Crowdcast
- TPL Kids on Crowdcast
- TPL Innovation on Crowdcast
- TPL on YouTube
- TPL Teens on YouTube
Listen to TPL podcasts:
Contact Us
Answerline is experiencing issues with their phone lines. For immediate assistance, please contact your local branch or email us at [email protected]For questions about library service:
[email protected] or 416-397-5981
For questions about cybersecurity incident:
Current and former employees: [email protected]
Customers: [email protected]