We continue to recover from a cybersecurity incident that disrupted all library systems and technology. Restoring systems and services across 100 library branches is a complex undertaking, and we’re making progress in our recovery efforts. Keeping customers informed of this progress through regular communications is important.
This week, we have taken a huge step forward in our recovery efforts. We have begun returning items into circulation and introducing new materials. Additionally, we have resumed our holds service. Find more information about these services and others below.
The full and safe recovery of our services will take time, and we truly appreciate your patience and understanding during this challenging time.
Over the past few weeks, we’ve been busy behind the scenes preparing to put more than one million items into circulation. We’ll soon start sending library materials, including holds, to branches. In the coming weeks, shelves at branches will look much fuller. We’ll begin notifying customers whose holds are available for pick up by email or phone, depending on their notification preference, as early as Tuesday, February 13.
While the catalogue and Your Account remain unavailable, staff will assist customers to place, manage and cancel holds. Customers are invited to visit or call their local branch or contact Answerline at email@example.com or 416-397-5981 for assistance. Once the catalogue and Your Account are restored later in February, customers will be able to place, cancel and manage their holds online.
Public computing services
On Monday, February 5, we reinstated public computer workstations, which provide free internet access and are equipped with Microsoft software, at all 100 branches. Customers are now able to reserve computer time in advance using our online reservation system, by phone or in a branch.
We’ve also restored PCs in Digital Innovation Hubs and Computer Learning Centres. Additionally, we resumed hands-on workshops and programs, which customers can search by topic, location, ability level and age group.
At this time, children’s computers, Mac computers and printing services remain unavailable. We are actively exploring interim solutions for printing services.
We continue to update our website as services are reinstated. Certain features, notably including the catalogue, search and Your Account, are still unavailable but we hope to have these features restored by the end of the month.