Pick Up and Return Your Library Materials

Updated: July 14, 2021

You can continue to place holds online through our website and pick up your holds at most of our library branches. Most branches have drop boxes that are open 24/7 to accept the return of your library materials. Library branches that are open have regular operational hours but there is no Sunday service. Learn more about COVID-19 impacts on Toronto Public Library. 

Pick-up of Library Materials

Returning Your Library Materials

Ensuring the Safety of Customers and Staff


Pick Up Library Materials

1. How does pick-up of holds work?
Place holds on materials online and over the phone and pick them up at open library branches. Appointments are not required. Library branches that are open have regular operational hours but there is no Sunday service. You have 7 days to pick up your hold(s) once they are available. When you arrive to pick up your holds, you may need to wait in line outside the branch. A staff member will assist you once it's your turn. Staff will get your holds for you, and you can check them out yourself using our self-checkout stations or with library staff.

2. Can I pick up holds for my family or friends? Can someone else pick up my hold(s) for me?
Yes. If you are picking up holds on behalf of other people, you will need to bring their library card(s). 

3. How long can I borrow materials for? Will I be charged late fees?
The loan periods for library items remain the same. We're encouraging everybody to return items promptly to reduce the wait time for others. However, at this time, if you are unable to return your items to our drop boxes by the due date, you will not be charged fines.

4. Can I bring my own bag to pick up my holds?
Yes, please bring and use your own bag(s).

5. Why aren't all branches open for pick-up service? What are the alternate pick-up locations?
We’re working within the COVID-19 response framework provided by the Province of Ontario and under the guidance of public health experts. When deciding when to reopen a branch, we consider a number of safety factors, including branch space, capacity limitations and staffing requirements. Our priority is to open our larger, busier branches and to make sure that we have libraries open in different parts of the city. 

Alternate Pick-up Locations

Burrows Hall | Alternate location: Malvern

City Hall | Alternate location: Lillian H. Smith

Davenport | Alternate location: Dufferin/St. Clair

Humber Bay | Alternate location: Brentwood

Mount Pleasant | Alternate location: Leaside

Perth Dupont | Alternate location: Bloor/Gladstone

Port Union | Alternate location: Morningside

Queen Saulter | Alternate location: Riverdale

Spadina Road | Alternate location: Palmerston

St. James Town | Alternate location: Parliament Street

St. Clair/Silverthorn | Alternate location: Dufferin/St. Clair

Sunnybrook | Holds will remain at Sunnybrook and won’t be available for pick-up until the branch re-opens.

Swansea Memorial | Alternate location: Runnymede

Todmorden Room | Alternate location: Danforth/Coxwell

Wychwood | Alternate location: Deer Park

 


Returning Your Library Materials

 

Branch bookdrop image

 

1. Where can I return my library materials?
You can return your library materials at most branch drop boxes or inside the branch at the customer service desk. We encourage you to make use of our external and internal drop boxes to allow our staff to focus on providing contactless holds pick-up service. To find out if your branch’s drop box is open, visit our branches page

2. What can I return?
You can return library books, magazines, DVDs, CDs and audiobooks. Please practice physical distancing (keep 2 metres apart) if there is a lineup when you arrive.

Drop boxes are open 24/7 and are cleared by staff regularly. However, with so many items being returned, a drop box may be full when you come to return your item(s). Please do not attempt to put items into the drop box slot if the drop box is full, and do not leave items outside on the sidewalk. You can continue to hold on to your borrowed items until branches fully reopen. You will not be charged fines during this period. 

If you have fragile or large materials out on loan, such as musical instruments, Arduino kits, or any other materials that may be damaged by dropping them into one of our drop boxes, please continue to hold onto these items for now. You will not be charged overdue fines during this period.

3. Will I be charged late fees if I return my items late?
We're encouraging everybody to return items promptly to reduce the wait time for others. However, at this time, if you are unable to return your items to our drop boxes by the due ate, you will not be charged fines. No fines will be charged until library branches fully open.


4. Can I drop off book donations?
At this time, we are not accepting book donations or any other items. Please only return borrowed TPL items. 

Please check our website for updates about the reopening of the Book Ends Used Bookstores and details about when we will resume accepting donations. Learn more about other ways to donate to the library through the Toronto Public Library Foundation



Ensuring the Safety of Customers and Staff
Find out everything we’re doing to ensure the health and safety of our customers and our staff

 


What if I have questions that are not answered here?
Please contact us using our online form.

 


Page update details: July 4, 2021 to update the list of Alternate Pick-up Locations.