Pick Up and Return Your Library Materials

You can place holds online through our website and pick up your holds at most of our library branches. Most branches have drop boxes that are open 24/7 to accept the return of your library materials. Library branches that are open have regular operational hours but there is no Sunday service.

This page has information about this new service and will be updated regularly as new details about the service are available.

Pick-up of Library Materials

Returning Your Library Materials

Ensuring the Safety of Customers and Staff

 


Pick Up Library Materials

1. How does pick-up of holds work?
Pick up your holds without an appointment and check them out yourself using our self-checkout stations. Library branches that are open have regular operational hours but there is no Sunday service. More about placing holds on the library's website.

2. Can I pick up holds for my family or friends? Can someone else pick up my hold(s) for me?
Yes. If you are picking up holds on behalf of other people, you will need to bring their library card(s). 

3. How long can I borrow materials for? Will I be charged late fees?
The loan periods for library items remain the same. We're encouraging everybody to return items promptly to reduce the wait time for others. However, at this time, if you are unable to return your items to our drop boxes by the due date, you will not be charged fines.

4. Can I bring my own bag to pick up my holds?
Yes, please bring and use your own bag(s). Bags will not be provided. 

5. Why aren't all branches open for pick-up service? What are the alternate pick-up locations?
We’re working hard to get as many branches open as we can, while taking into consideration the province’s reopening guidelines and the guidance of public health experts. Some of these considerations include the branch size, occupancy limitations, and the availability of space to store returned materials in quarantine.

Alternate Pick-up Locations

Albert Campbell

Alderwood

Armour Heights

Bayview

Black Creek

Bridlewood

Burrows Hall

City Hall

Davenport

Eglinton Square

Flemingdon Park

Gerrard/Ashdale

Humber Bay

Humberwood

Maryvale

Mount Pleasant

Perth Dupont

Port Union

Queen Saulter

Rexdale

Spadina

St. Clair/Silverthorn

St. James Town

Sunnybrook

  • Holds will remain at Sunnybrook and won’t be available for pick-up until the branch re-opens.

Swansea

Todmorden

Woodside

Wychwood

York Woods

Yorkville

 


Returning Your Library Materials

 

Branch bookdrop image

 

1. When and where can I return my library materials?
Most of our branches have drop boxes that are open to accept the return of your library materials. To find out if your branch’s drop box is open, see a list of branches or a map view of branches accepting returns.  

2. What can I return?
You can return library books, magazines, DVDs, CDs and audiobooks in our branch drop boxes. If you have fragile or large materials out on loan, such as musical instruments, Arduino kits, or any other materials that may be damaged by dropping them into one of our drop boxes, please bring them to staff at the service desk.

Drop boxes are open 24/7 and are cleared by staff regularly. However, with so many items being returned, a drop box may be full when you come to return your item. Please do not attempt to put items into the drop box slot if the drop box is full, and do not leave items outside on the sidewalk. Please practice physical distancing (keep 2 metres apart) if there is a lineup when you arrive.

3. When I return materials in a dropbox, how long will it take before my account is updated? 
When items are returned, they are first quarantined and then checked back into our system. So items will remain on your account for at least 6-8 days before we are able to process your return. No fines will be incurred during this period. We appreciate your patience.

4. Will I be charged late fees if I don't return my books right now?
You can continue to hold on to your borrowed items until branches fully reopen. You will not be charged fines during this period.


5. Can I drop off book donations?
At this time, we are not accepting book donations or any other items. Please only return borrowed TPL items. With limited branch space to quarantine circulating materials we must recycle donated items.

Please check our website for updates about the reopening of the Book Ends Used Bookstores and details about when we will resume accepting donations. Learn more about other ways to donate to the library through the Toronto Public Library Foundation



Ensuring the Safety of Customers and Staff
Find out everything we’re doing to ensure the health and safety of our customers and our staff

 


 

What if I have questions that are not answered here?
Please contact us using our online form.

 


 

Last updated: May 25 to include information about late fees; June 1 to include information about additional drop boxes; June 3 to include more information about how to prepare for curbside pick-up; June 4 to include additional information about safety measures and curbside pick-up service; June 8 to include information about branch selection for curbside service and compatible Internet browsers; June 15 to note 68 branches and 71 branches are available for curbside pick-up service and drop-off service, respectively; June 18 to include information about pick-up bags; June 22 to update information about curbside pick-up of holds; June 27 to note 69 branches and 72 branches are available for pick-up service and drop-off service, respectively; June 30 to remove the mention of "curbside" and reorder information; July 6 to note 70 branches and 73 branches are available for pick-up service and drop-off service, respectively, and to include information about the City of Toronto's Mandatory Mask or Face Covering Bylaw; June 7 to include link to TPL's policy on Mandatory Use of Mask or Face Covering within Toronto Public Library Branches; July 13 to include information about extended services; August 10 to include information about holds pick-up service without an appointment; August 17 to update information about holds pick-up service.