TPL’s Curbside Drop-off and Pick-up Service

Starting Monday, May 25, TPL will start accepting the return of materials at our branches as the first phase of our curbside drop-off and pick-up service. More branch drop boxes will be opened the following week, and in early June we will begin offering curbside pick-up of holds at all accessible Toronto Public Library branches.

This page has information about this new service and will be updated regularly as new details about the service are available.

TPL branch bookdrop

When and where can I return my library materials?
Over the next two weeks we’ll be opening up our drop boxes in two stages:

On Monday, May 25, we’ll open drop boxes at the following 17 branches:


On Monday, June 1
, we’ll open drop boxes at all remaining accessible branches.

What can I return?
For now, please return only library books, magazines, DVDs, CDs or audiobooks. If you have anything else from the library, please hold on to it until our branches reopen. Please do not return fragile or large materials you may have out on loan, such as musical instruments, Arduino kits, or any other materials that may be damaged by dropping into one of our drop boxes.

Drop boxes will be open 24/7. As we expect high volumes of returns, please do not attempt to put items into the drop box slot if the drop box is full, and do not leave items outside on the sidewalk. Please practice social distancing (keep 2 metres apart) if there is a lineup when you arrive.

When I return materials in a dropbox, how long will it take before my account is updated? 
Returns will be reflected in customers' accounts as soon as possible after they are quarantined and checked back into our system. Items may remain on your account for a minimum of 5-7 days before we are able to process your return. We appreciate your patience and no fines will be incurred during this period.

Will I be charged late fees if I do not use the library's curbside drop-off service?
You can continue to hold on to your borrowed items until branches reopen. You will not be charged fines during this period.

Can I drop off donations?
At this time, we are not accepting book donations. Please check our website for updates about the reopening of the Book Ends Used Bookstores and details about when we will resume accepting donations. Learn more about other ways to donate to the library through the Toronto Public Library Foundation

How are you ensuring the safety of customers and staff?
With the delivery of this service, the health and safety of our staff and our customers is our top priority.

The introduction of our curbside services follows the reopening framework provided by the Province of Ontario, and the advice of the Toronto Chief Medical Officer of Health and other health experts, and follows best practices within library and retail industries for the safe delivery of curbside service. Here are some of the measures we are putting in place:

  • All staff will have Personal Protective Equipment (PPE).
  • Pick-up locations will have proper physical distancing protocols in place.
  • Returned materials will be quarantined until they are safe to circulate.
  • Intensive cleaning of branches has been done in advance, including cleaning of upholstery and special disinfecting of high touch surfaces.
  • Regular cleaning and hand washing protocols will be in place.


How will curbside pick-up of holds work?
You can continue to place holds online through our website at tpl.ca. When your holds become available, we’ll notify you when and where you can pick them up. We’ll share more information about this new service as soon as it’s available.

What can I do to prepare for curbside pick-up?
If you have library materials on hold, here’s what we recommend:

  • Cancel any holds that you no longer want.
  • Change the status of any holds you’re not ready for to either “inactive” or “suspended”. This will make sure that you keep moving up the queue, but don’t potentially get flooded with all of your holds at once.
  • You’ll find more information on how to mange your holds on our Placing Holds FAQ page.

What if I have questions about my account or need additional help managing my holds?
Please contact us using our online form.

 

Last updated: May 25 to include information about late fees