Pick Up and Return Your Library Materials

You can place holds online through our website and pick up your holds at most of our library branches. Most branches have drop boxes that are open 24/7 to accept the return of your library materials. Library branches that are open have regular operational hours but there is no Sunday service. 

This page has information about the pick-up of holds and return of library materials and will be updated regularly as new details about the service are available. Learn more about COVID-19 impacts to the Toronto Public Library. 

Pick-up of Library Materials

Returning Your Library Materials

Ensuring the Safety of Customers and Staff

 


Pick Up Library Materials

1. How does pick-up of holds work?
Pick up your holds without an appointment and check them out yourself using our self-checkout stations. Library branches that are open have regular operational hours but there is no Sunday service. Learn more about placing holds on the library's website.

2. Can I pick up holds for my family or friends? Can someone else pick up my hold(s) for me?
Yes. If you are picking up holds on behalf of other people, you will need to bring their library card(s). 

3. How long can I borrow materials for? Will I be charged late fees?
The loan periods for library items remain the same. We're encouraging everybody to return items promptly to reduce the wait time for others. However, at this time, if you are unable to return your items to our drop boxes by the due date, you will not be charged fines.

4. Can I bring my own bag to pick up my holds?
Yes, please bring and use your own bag(s). Bags will not be provided. 

5. Why aren't all branches open for pick-up service? What are the alternate pick-up locations?
We’re working within the COVID-19 response framework provided by the Province of Ontario and under the guidance of public health experts. When deciding when to reopen a branch, we consider a number of safety factors, including branch space, capacity limitations and staffing requirements. Our priority is to open our larger, busier branches and to make sure that we have libraries open in different parts of the city.

Alternate Pick-up Locations

Alderwood | Alternate location: Richview

Burrows Hall | Alternate location: Malvern

City Hall | Alternate location: Lillian H. Smith

Davenport | Alternate location: Dufferin/St. Clair

Humber Bay | Alternate location: Brentwood

Humberwood | Alternate location: Albion

Maryvale | Alternate location: Brookbanks

Mount Pleasant | Alternate location: Leaside

Perth Dupont | Alternate location: Bloor/Gladstone

Port Union | Alternate location: Morningside

Queen Saulter | Alternate location: Riverdale

Rexdale | Alternate location: Northern Elms

Spadina Road | Alternate location: Palmerston

St. James Town | Alternate location: Parliament Street

Sunnybrook | Holds will remain at Sunnybrook and won’t be available for pick-up until the branch re-opens.

Swansea Memorial | Alternate location: Runnymede

Todmorden Room | Alternate location: Danforth/Coxwell

Wychwood | Alternate location: Deer Park

 


Returning Your Library Materials

 

Branch bookdrop image

 

1. When and where can I return my library materials?
Most of our branches have drop boxes that are open to accept the return of your library materials. To find out if your branch’s drop box is open, visit our branches page

2. What can I return?
You can return library books, magazines, DVDs, CDs and audiobooks in our branch drop boxes. Please practice physical distancing (keep 2 metres apart) if there is a lineup when you arrive.

Drop boxes are open 24/7 and are cleared by staff regularly. However, with so many items being returned, a drop box may be full when you come to return your item(s). Please do not attempt to put items into the drop box slot if the drop box is full, and do not leave items outside on the sidewalk. You can continue to hold on to your borrowed items until branches fully reopen. You will not be charged fines during this period. 

If you have fragile or large materials out on loan, such as musical instruments, Arduino kits, or any other materials that may be damaged by dropping them into one of our drop boxes, please continue to hold onto these items for now. You will not be charged overdue fines during this period.

3. When I return materials in a dropbox, how long will it take before my account is updated? 
When items are returned, they are first quarantined and then checked back into our system. So items will remain on your account for at least 6-8 days before we are able to process your return. During this time, you may receive an overdue notice but you can disregard the message if you've returned your items. No fines will be incurred during this period. We appreciate your patience.

4. Will I be charged late fees if I don't return my books right now?
You can continue to hold on to your borrowed items until branches fully reopen. You will not be charged fines during this period.


5. Can I drop off book donations?
At this time, we are not accepting book donations or any other items. Please only return borrowed TPL items. With limited branch space to quarantine circulating materials we must recycle donated items.

Please check our website for updates about the reopening of the Book Ends Used Bookstores and details about when we will resume accepting donations. Learn more about other ways to donate to the library through the Toronto Public Library Foundation



Ensuring the Safety of Customers and Staff
Find out everything we’re doing to ensure the health and safety of our customers and our staff

 


 

What if I have questions that are not answered here?
Please contact us using our online form.

 


 

Last updated: May 25 to include information about late fees; June 1 to include information about additional drop boxes; June 3 to include more information about how to prepare for curbside pick-up; June 4 to include additional information about safety measures and curbside pick-up service; June 8 to include information about branch selection for curbside service and compatible Internet browsers; June 15 to note 68 branches and 71 branches are available for curbside pick-up service and drop-off service, respectively; June 18 to include information about pick-up bags; June 22 to update information about curbside pick-up of holds; June 27 to note 69 branches and 72 branches are available for pick-up service and drop-off service, respectively; June 30 to remove the mention of "curbside" and reorder information; July 6 to note 70 branches and 73 branches are available for pick-up service and drop-off service, respectively, and to include information about the City of Toronto's Mandatory Mask or Face Covering Bylaw; June 7 to include link to TPL's policy on Mandatory Use of Mask or Face Covering within Toronto Public Library Branches; July 13 to include information about extended services; August 10 to include information about holds pick-up service without an appointment; August 17 and October 21 to update information about holds pick-up service; Nov 24 to include information about pick-up service updates within Ontario's COVID-19 response framework.