A Message from Toronto’s City Librarian – May 21, 2020

May 21, 2020 | Vickery Bowles

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Vickery Bowles

Hi everyone,

Late last week the Province announced that Ontario libraries, starting May 19, are allowed to resume limited services, with curbside drop-off and pick-up of materials, when we are ready to do so. It’s been so heartwarming to see the public excitement about this news; we know how many of you rely on us and our services to stay connected, informed and engaged. Our staff miss seeing you too, and we are all excited about this first step in the reinstatement of our services.

With the delivery of this new service – as with all of our service reinstatement plans – I want to assure you that the health and safety of our customers and our staff are our first priority. With this in mind, we have developed a phased approach to curbside drop-off and pick-up. Here’s what it will look like:

  • On Monday, May 25, we’ll open drop boxes at 17 of our branches
  • On Monday, June 1, we’ll open drop boxes at all remaining branches that are suitable for drop-off service. Later in June, we will begin offering curbside pick-up at all branches that are suitable for this service.

Throughout this time, you can continue to place holds online, through our website at tpl.ca. When your holds become available, we’ll notify you when and where you can pick them up.

With over a million items currently on loan, new quarantining processes to ensure the safety of our materials, new physical distancing policies and shorter hours of operation, we ask for your patience as we work through the details of this new service.

For more about how and where you can return your materials, please visit our information page.

We look forward to serving you in this new way, and to eventually welcoming you back into our spaces as soon as we’re able. In the meantime, we are still here for you, with a new series of live and online programs, and a vast collection of digital resources and services you can access online 24 hours a day

And stay tuned to tpl.ca for regular updates about our programs and services.

Thank you,