Effective Complaining

August 23, 2010 | Margaret W.

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Nobody likes to complain, and I think there may be a number of reasons why.

One is that we may not be entirely sure of our rights in a particular situation, and so don't know if our complaint is valid.

Second, few of us know how to make a "formal" complaint (although on occasion we may threaten to do so).

And the third is that often we don't know how to make our case without angering the person we're complaining to! 

No wonder complaining about poor products or services can often be challenging for us.

There is a wonderful website called Complaint Courier that will teach you how to complain effectively. The program can be tailored to your own specific type of complaint, and will provide information about your rights and responsibilities in that particular situation.

For example, prompted by the program's questions, you indicate that you live in Ontario, the topic of your complaint is direct sellers, and the nature of the problem is unsolicited goods.

The program then goes on to provide you with a customized list of sources you can check to find out your rights and responsibilities regarding direct sellers and unsolicited goods.

Besides the customized section, a dialogue coach program is provided which can be applied to any complaint situation. It will "help you communicate with the business by offering guidance and suggestions for pertinent questions, appropriate language and possible rebuttal strategies. It will also allow you to print forms to ensure that you capture important details of your interaction(s) with the company ". Wow.

Also, Complaint Courier's letter wizard will lead you through the steps of composing an effective complaint letter.

If all these options fail, the site also outlines how to submit a complaint to the appropriate agency or explore your legal options.

I will be using this site in future!

Have a look at these books about effective complaining. As always, click on the books to find out more
about them.

Shocked, Appalled, and Dismayed   101 Complaint Letters That Get Results  

Here`s a final thought about complaining, from Mark Twain (1835-1910), U.S. humorist, writer, and lecturer:

"I think a compliment ought to always precede a complaint, where one is possible, because it softens resentment and insures for the complaint a courteous and gentle reception."

 

 

 

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