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General Feedback

Improving Our Website

December 11, 2013 | Elizabeth | Comments (0)

Good news!  Our web team is busy designing improvements to the TPL website.  They're writing about their progress and you can follow along on their weblog.  If you'd like to help make better, the team wants to hear from you.  A great way to do this is to sign up for our Website Advisory Group.  You may be invited to participate in occasional surveys, online discussions, usability tests or other TPL website consultations.

To join the advisory group, you will be asked to complete an introductory survey that requests some personal information.  We want to include all kinds of library users, especially people who need assistive technologies to access the internet on a computer or mobile device.  The survey will ask about the types of technology you might use, for example screen readers or text magnifying software.   Please know that we take your privacy seriously and that this information will never be used for any other purpose.

We hope you'll join us in shaping the future of the TPL website.

Finding Descriptive Videos In The Catalogue

May 2, 2013 | Margaret W. | Comments (0)

The Toronto Public Library carries many descriptive videos, and now it's easier to find these in our catalogue.

What are descriptive videos? They are DVDs or videos "which have been augmented with special narration which describes the action for people who have visual impairments.

As a descriptive video plays, it describes the visual elements of action, characters, locations, costumes and sets to the viewer without interfering with the movie's dialogue or sound effects." (Definition from the Free Library of Philadelphia, Library for the Blind and Physically Handicapped)

Up until now, descriptive videos were found by typing in the subject heading "Video Recordings for People with Visual Disabilities".

However, often people were unaware of the subject heading, and in this instance even a search by keywords doesn't help. Without the exact heading, the items are hard to locate.

Thanks to a customer's suggestion, now you can use easy-to-remember web addresses to get right to the page that will give you the list of descriptive videos and DVDs.

Just begin with the Toronto Public Library web address and then add any one of the following:





Here's an example:

You can also use a shortened version of the address. Simply type 

Of course, you can still use the subject heading if you like!

There are more improvements coming to descriptive video and DVD searching. We'll keep you posted.

Accessibility At The Library: Call For Input

January 11, 2013 | Margaret W. | Comments (0)

Toronto Public Library is committed to providing accessible services for all residents including persons with disabilities.

To meet the requirements of the Accessibility for Ontarians with Disabilities Act (AODA) and its standards for customer service and integrated accessibility, TPL has updated a Policy with a statement of commitment and posted a Compliance Status Report.  Now we need your input!

You can submit comments on the draft Policy or accessibility in the Library in a number of ways:

  • By filling out the online survey
  • By calling the TTY at Answerline: 416-393-7030
  • By phoning Answerline: 416-393-7131

As well, you can speak to staff at your local branch about accessibility features and services.

Your input is vital to this process. Thank you for helping us continue to provide excellent service to all our users.

The Accessibility Services Blog provides information and updates on current and upcoming library trends, programs, collections, and services to existing and potential TPL customers with disabilities, along with their friends and family. The blog offers a forum through which library customers can interact with TPL and share feedback and ideas, and communicate with staff. Features of the blog include highlights on special collections and assistive technologies available through the library, opportunities to get involved, and staff recommendations for programs, books and other materials.